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Betty Crocker Baking & Cake Mixes Home

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FAQ

SuperMoist® Cake Mix Frequently Asked Questions

Download and print Betty Crocker® SuperMoist® Cake - No-Cholesterol Recipes 

Download and print Wedding Cakes from Betty Crocker SuperMoist® Cake 


Q. What causes thin batter?
A.
The batter may be too thin if you don't beat it enough. Double-check the time on the package directions, and use low or medium speed on your standard or portable mixer. If you're beating the batter by hand, beat 150 strokes per minute—it's okay to rest now and then!

Too much liquid could be the culprit, too. Be sure to follow the directions on the package and measure carefully. To measure liquid, place a liquid measuring cup on your counter, pour in the liquid, bend down and check the amount at eye level.


Q. What causes heaviness, low volume or a rubbery layer?
A. Beating the batter too much or too little. Double-check the beating time in the package directions, and use low or medium speed on your standard or portable mixer. If you're beating the batter by hand, beat 150 strokes per minute—it's okay to rest now and then!

Next, you may not have used enough liquid. Be sure to follow the directions on the package and measure carefully. To measure liquid, place a liquid measuring cup on your counter, pour in the liquid, bend down and check the amount at eye level.

Or the oven temp could be too high or too low. To check oven accuracy, use an oven thermometer. Follow the package directions to determine if the cake is done. Also, be sure to heat your oven for 10 to 15 minutes before baking to bring it up to the temperature called for in the package directions.

Be sure to use the size of pan called for in the package directions. Usually the pan size is marked on the bottom. If it isn't, measure the pan across the top from inside rim to inside rim. Then measure the depth by putting the ruler on the inside and measuring from the top edge to the bottom of the pan.


Q. What causes a wrinkled top and extreme shrinkage?
A. This may be caused by too much liquid. Be sure to follow the directions on the package and measure carefully. To measure liquid, place a liquid measuring cup on your counter, pour in the liquid, bend down and check the amount at eye level.

Beating the batter too much. Double-check the beating time in the package directions, and use low or medium speed on your standard or portable mixer. If you're beating the batter by hand, beat 150 strokes per minute—it's okay to rest now and then!

Not baking the cake for the correct bake time as specified for each pan in the package directions. If extra ingredients are added to the cake batter (such as sour cream, pudding, etc.), bake times may need to be adjusted.

The oven temp is too high. To check oven accuracy, use an oven thermometer. Follow the package directions to determine if the cake is done.


Q. What causes a cake to be dry and/or crumbly?
A.
To keep your cake from getting dry or crumbly, use all the eggs called for in the package directions and use large eggs, rather than small ones. If you're not sure what size eggs you have, measure them: 3 whole large eggs equals 2/3 cup; 3 egg whites equals 1/2 cup.

Also, don't leave out the oil! Speaking of liquid ingredients, be sure to follow the directions on the package and measure carefully. To measure liquid, place a liquid measuring cup on your counter, pour in the liquid, bend down and check the amount at eye level.

Don't bake your cake too long. Use the test for doneness given in the package directions and recheck the baking time.

Also, make sure your oven isn’t too hot. To check your oven accuracy, use an oven thermometer.


Q. What causes a cake to crack?
A. Don't leave out the oil! Speaking of liquid ingredients, be sure to follow the directions on the package and measure carefully. To measure liquid, place a liquid measuring cup on your counter, pour in the liquid, bend down and check the amount at eye level.

Don't bake your cake too long. Use the test for doneness given in the package directions and recheck the baking time. Also, make sure your oven isn’t too hot. To check your oven accuracy, use an oven thermometer.


Q. What causes a cake to rise to a peak or to crack open in the center?
A.
Beating the batter too much. Double-check the beating time in the package directions, and use low or medium speed on your standard or portable mixer. If you're beating the batter by hand, beat 150 strokes per minute—it's okay to rest now and then!

Make sure your oven isn’t too hot. To check your oven accuracy, use an oven thermometer.

Don't bake your cake too long. Use the test for doneness given in the package directions and recheck the baking time.

Be sure to use the size of pan called for in the package directions. Usually the pan size is marked on the bottom. If it isn't, measure the pan across the top from inside rim to inside rim. Then measure the depth by putting the ruler on the inside and measuring from the top edge to the bottom of the pan.

Be sure the pans are not too close to each other or to the sides of the oven. The pans should be about an inch apart and away from the oven sides. Also, adjust the oven rack so that it's in the middle of the oven.


Q. What causes holes and tunnels in a cake?
A. It's okay if your cake has some holes. They're caused by leavening bubbles that didn't escape before the top crust of the cake formed. However, to minimize holes and tunnels:
• Add enough liquid. Be sure to follow the directions on the package and measure carefully. To measure liquid, place a liquid measuring cup on your counter, pour in the liquid, bend down and check the amount at eye level.
• Don't overbeat the batter. Double-check the beating time in the package directions, and use low or medium speed on your standard or portable mixer. If you're beating the batter by hand, beat 150 strokes per minute—it's okay to rest now and then!
• Place the oven rack in the middle position in the oven.
• Don't bake your cake too long. Use the test for doneness given on the package directions and recheck the baking time. Also, make sure your oven isn’t too hot. To check your oven accuracy, use an oven thermometer.


Q. What causes a cake to fall?
A.
Add enough liquid. Be sure to follow the directions on the package and measure carefully. To measure liquid, place a liquid measuring cup on your counter, pour in the liquid, bend down and check the amount at eye level.

Not baking the cake to the correct bake time as specified for each pan on the package directions. If extra ingredients are added to the cake batter (such as sour cream, pudding, etc.), bake times may need to be adjusted.

Don't underbeat the batter. Double-check the beating time on the package instructions, and use low or medium speed on your standard or portable mixer. If you're beating the batter by hand, beat 150 strokes per minute—it's okay to rest now and then!

Be sure to use the size of pan called for in the package directions. Usually the pan size is marked on the bottom. If it isn't, measure the pan across the top from inside rim to inside rim. Then measure the depth by putting the ruler on the inside and measuring from the top edge to the bottom of the pan.

Also, make sure your oven temp isn’t too low. Use the test for doneness given in the package directions and recheck the baking time. To check your oven accuracy, use an oven thermometer.


Q. What causes a cake to stick to the pan?
A. Your cake will come out of the pans easily if you grease them generously with solid vegetable shortening or cooking spray. What's generous? About 1 tablespoon per layer.

Once the cake is baked, take it out of the pan after it has cooled for about 10 minutes. If the cake is left in the pan more than 10 minutes, it will stick.


Q. How should the cake be stored?
A.
You can store cake at room temp or in the fridge or freezer.

Cake will keep at room temp for up to 2 days, loosely covered.

Both frosted and unfrosted cakes will keep up to 5 days in the fridge if they're tightly covered. All cakes with custard or whipped-cream filling or topping should be refrigerated.

Frosted and unfrosted cakes can be frozen for up to 2 months. To thaw an unfrosted cake, loosen the wrap and let it stand at room temp for 2 to 3 hours. For a frosted cake, loosen the wrap and thaw overnight in the fridge.

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