Do I need to install coupon printing software?
If you have never printed coupons from the internet, specific software is no longer necessary. There is a new mobile phone number verification process called Print Verification that no longer requires downloading and installing such software.
What is Print Verification and how does it work?
Print Verification is a new and easy print solution that bypasses the need to install the Coupons.com coupon printer software.
When you print your first coupon on any device, you will go through a one-time authentication process. This process will confirm your device by sending a six digit code via SMS (text message) to your cell phone. Enter the code to validate your device. Once verified, your coupons will print.
Note: If you clear your browser cache and history or use a different browser, you will be prompted to provide your mobile phone number again and be given another 6 digit code via text message to validate this new device or browser.
What are the benefits of the new Print Verification method?
You can now print coupons on any printer (wireless or wired connection) using a desktop, laptop, or mobile device. Coupon printing is faster and easier and uses your phone number as your account number.
Downloading the coupon printer software is no longer required. Downloading was difficult or impossible to do on public computers, many work computers and computers with strict antivirus settings.
Why do I need to enter my phone number?
Because dedicated software is no longer required, your mobile phone number will be your account number enabling you to print coupons from any device connected to a printer.
What does Betty Crocker and Coupons.com do with my phone number?
Phone numbers are not used for marketing purposes and will not be stored in a recognizable format. You can also proceed with confidence knowing that Coupons.com (Quotient, Inc.) is a Better Business Bureau-accredited business in good standing. http://www.bbb.org/losangelessiliconvalley/business-reviews/marketing-programs-and-services/quotient-technology-in-mountain-view-ca-223835
How long do I have to verify my phone number?
You have 1 hour to enter the verification code sent to your mobile phone. If you miss the window, request a new verification code.
I already entered my phone number to print a coupon, why do I need to enter it again?
Sometimes, re-authentication is required because a user has cleared their browser cache, necessitating the user to re-enter their phone number.
Why can’t my email address be used to authenticate my device?
Print Verification does not allow authentication with an email addresses because of the lack of security and the ability to create multiple email addresses to print offers.
Since you can select a PDF as your printer type, can I redeem a coupon in-store by having them scan a barcode from that PDF?
No, retailers cannot scan a PDF on your phone and give you the discount.
Why does my phone number fail to validate?
You may receive an error that your mobile phone number could not be accepted or you may not receive a phone verification number by text message if:
- You have entered an incorrect mobile number
- Your mobile number is not from a US based wireless provider
- Your mobile phone is not able to send and receive text messages
- You have a new mobile phone number and it is tied to a previously high-risk phone that was printing coupons fraudulently
A specific mobile phone number cannot be verified by our security provider. Reasons for not having a verifiable number include:
When I print with phone verification, it looks like I can change the number of copies. Can I print as many as I want?
- Your phone is part of a pre-packaged, prepaid mobile plan
- Your phone number is attached to a landline
- Your phone number is a Google Voice number, not capable of being a verified text number
- You do not have a U.S. phone number.
Although you are able to change the number of copies printed, Coupons.com Security monitors multiple coupon redeemers and will prevent people from printing in the future, if malicious printing is suspected. Even though you can print multiples, it would be unwise to do so.
Why is my coupon not printing after entering the code sent to my mobile number?
If your coupon doesn't print after entering your verification code, one of the following reasons could be the issue:
You may have already printed the allowed number of times for the same coupon from another device.
Your printer could be offline. Ensure your Wi-Fi printer is on and selected as your default printer and connected to the same network.
What operating system or web browser do I need to use the Coupon Printer software?
On this site, only devices that already have the coupon printer software installed will print using this method – see supported devices below.
All new coupon printers will be prompted to use the Print Verification method which is compatible with almost all systems including Android and iOS devices Chrome OS, Linux, Virtual Machine, etc.
Coupon printing is currently supported on all versions of Microsoft Windows 10, 8, 7, Vista, XP, Server 2003, and 2000 when used with Internet Explorer 8.0 or higher, Mozilla Firefox, Netscape Navigator 8.0 or higher, Google Chrome, Windows 10 Edge browser, Apple Safari 2.0 or higher, and most MSN browsers.
Coupon printing is currently supported on Intel-based Macintosh computers running MacOS 10.12 (Sierra), 10.11 (El Capitan), 10.10 (Yosemite), 10.9 (Mavericks), 10.8 (Mountain Lion), 10.7 (Lion), 10.6 (Snow Leopard), when used with Apple Safari 4.0 or higher, Firefox 3.7 or higher, and Google Chrome.
Coupon printing using the Coupon Printer software is NOT supported on mobile devices, Linux, Chromium (Chrome OS), Windows 98/ME, Windows 8 Metro mode, WebTV, or virtual computing environments such as VMWare.
Why do I stay on a “Sending coupons to printer” page?
If you have multiple printers or have a fax machine connected it is most likely that a default printer has not been set and you are seeing a “sending coupons to printer” page.
How do I set up my default printer to print coupons?
Before printing, make sure your default printer is set, connected, switched on, has paper, and ink or toner. Your coupons will print directly to your default printer. For detailed instructions for Windows and Mac computers, visit these help pages:
For Windows: http://help.coupons.com/articles/48-How-do-I-set-up-my-default-printer-to-print-coupons-in-Windows
For Macs: http://help.coupons.com/articles/49-How-do-I-set-up-my-default-printer-to-print-coupons-in-Macintosh
Why did I get a "Limit Reached" message?
You may have reached your personal limit on a specific offer. Most coupons have a print limit of one (Weekly Premium) or two so everyone gets a chance to print coupons. Print limits go across websites and are tracked by account number, which is your mobile number for people using the new Print Verification method, or your installed coupon printer software if printing using the older method.
In some cases, your coupon may have been sent to your system's default printer and is waiting in the print queue to be printed. If that printer is available, you can fulfill the print request by reconnecting the printer to your computer and restarting the print job.
Unfortunately, any coupons sent to the wrong printer cannot be re-queued to another printer. To start sending your coupons to a different printer please read “How do I set up my default printer?”
How many times can I print the same coupon?
Most coupons have a print limit of one or two. Once you have reached the print limit for a specific coupon, it becomes inactive to print.
If a specific coupon you want has reached its print limit, visit our loyalty coupons page or our in-store deals page and see if a similar offer is available at your favorite store.
You can also look check back next week or choose from the other coupons we have available for you to print.
How do I uninstall the Coupon Printer software and switch to Print Verification?
If you would like to uninstall the coupon printer software, please select your Operating System for instructions:
Windows uninstall: http://help.coupons.com/articles/66-How-do-I-uninstall-the-Coupon-Printer-on-Windows
Mac uninstall: http://help.coupons.com/articles/67-How-do-I-uninstall-the-Coupon-Printer-on-Macintosh
How do I clear my browser cache and cookies?
If you are experiencing problems printing, viewing, or navigating our coupons, you may need to clear your browser settings. See these detailed instructions:
Chrome on a Windows: http://help.coupons.com/articles/148-How-do-I-clear-my-Chrome-browser-in-Windows
Internet Explorer in Windows: http://help.coupons.com/articles/146-How-do-I-clear-my-Internet-Explorer-browser-in-Windows
Safari on a Mac: http://help.coupons.com/articles/150-How-do-I-clear-my-Safari-browser-on-Macintosh
Chrome on a Mac: http://help.coupons.com/articles/152-How-do-I-clear-my-Chrome-browser-in-Macintosh
Why are my coupons printing out tiny on Macintosh?
Follow these instructions to see if our partner’s suggestions (Coupons.com) resolve our issue: http://help.coupons.com/articles/154-Why-are-my-coupons-printing-out-tiny-on-Macintosh
How do I change the default settings for my printer?
If you need to change your printer default settings (portrait vs landscape, black and white vs color, one sided vs two sided, etc.), please select your operating system for instructions: http://help.coupons.com/articles/157-How-do-I-change-the-default-settings-for-my-printer
Why does my browser crash when I print my coupons?
If your browser crashed when you printed from Coupons.com, please try the following steps to resolve the issue: http://help.coupons.com/articles/226-Why-does-my-browser-crash-when-I-print-my-coupons